Thank you for using our website.

Due to internal organizational changes, our website will permanently close on January 4, 2026, at 23:59 JST.
Please kindly complete your purchases before this time.

After the closure:

  • Shopping will no longer be available on this site.

  • For future purchases, please visit our official Japan website, which will be available from mid-January 2026.

  • Account Access After Closure
    After January 29, 2026 JST, you will no longer be able to log in to this website.
    Please download any necessary information (including order history) before the site becomes inaccessible.

Please note:
On the Japan site,

  • Delivered Duty Paid and free shipping will no longer apply. For more information, please check HERE.

    For purchases on the Japan site, duties and consumption tax may be invoiced separately after the product price has been paid.    Returns or exchanges will not be possible on the Japan site.

    Please also be aware that customer accounts cannot be transferred.
    For details regarding account information, please refer to the GDPR section below.
    Additionally, when using the Japan site for international shipments, customer accounts and loyalty benefits cannot be used.

    Customer accounts from this website cannot be used on the Japan site, and account information and purchase history cannot be transferred. In addition, customer accounts cannot be used when placing international shipments through the Japan site.

  • Regarding Customers in Taiwan

    Customers residing in Taiwan will continue to be able to use the Taiwan-exclusive website.
    However, the shipping origin will be changed to Taiwan.
    The reopening date for the site is currently undecided, but we will notify you once service resumes.

    關於台灣顧客

    居住在台灣的顧客將可繼續使用台灣專用網站。
    但請注意，出貨地將調整為台灣。
    網站的重新開放日期目前尚未確定，待服務恢復後我們將再次通知您。

    關於網站恢復服務的最新消息，我們將透過以下方式通知：

    • 台灣專用網站公告

    • 電子報（僅限已訂閱的顧客）

Shipping & Delivery:

Orders placed before the closure date will continue to be shipped as scheduled.
For any delivery issues or shipping-related inquiries occurring after January 15, 2026, please contact us through the Contact Form.

Order history:

  • You can access your order history until January 29, 2026, at 10:00 AM JST.

Exchanges, Returns & Refund Processing:

  • Exchanges will only be accepted for defective items until January 15, 2026 at 11:59 PM JST. After this time, no refunds or returns can be accepted.

Customer inquiries:

  • After January 15, 2026, please direct all inquiries to:

Contact Method

  • After January 15, 2026, we will only accept inquiries via the

    Contact Form

    Emails sent to previous addresses will not be answered.

Important:

  • Please keep all invoices as proof for warranty and customs clearance purposes.

Warranty Service

  • Warranty coverage will remain valid according to the terms of each product.

  • For warranty claims after the closure date, please contact us through the Contact Form.

 

Customer Data & Privacy (GDPR Notice)

  • Your personal data will be retained only for the period necessary to fulfill legal, tax, and warranty obligations. In accordance with tax and accounting requirements, customer order data will typically be retained for up to 5 years. Please note that your data will be used solely for the purpose of verifying purchase history.
    It will not be used for marketing purposes.

  • After the retention period expires, all customer data will be safely deleted or anonymized in accordance with GDPR and applicable local regulations.

  • If you wish to request data deletion or access your personal information, please contact us through the Contact Form.

Disclaimers

  • Please note that the above information is subject to change based on operational or legal requirements. Any updates will be announced on the website.

 

Schedule Overview

Date & Time (JST) Event / Deadline
Jan 4, 2026 – 23:59 Website permanently closes / Final time to place orders & complete payments
Jan 5, 2026 onward Shopping is no longer available / Login access available until Jan 29, 2026
Jan 15, 2026 – 23:59 Final deadline for exchanges (defective items only) / Deadline for refund & return processing
Jan 15, 2026 onward

All exchanges, returns, and refunds no longer accepted

*If you receive a defective item after the closing date, please contact us through the Contact Form. We will arrange an exchange for you.

Please note that refunds cannot be provided under any circumstances.
Jan 15, 2026 onward All inquiries must be submitted via the Contact Form (emails will no longer be answered)
Jan 29, 2026 – 10:00 Final day to access your order history
Mid-Jan 2026 Japan official site is available for future purchases

— Taiwan customers: Taiwan-exclusive site continues; shipping origin will change to Taiwan