Shipping

We offer free worldwide shipping for all orders over:
United States: USD160
Australia: AUD240
Canada: CAD215
Indonesia: IDR2,500,000
United Kingdom: GBP135
Hong Kong: HKD1,260
South Korea: KRW215,000
Malaysia: MYR740
Philippines: PHP9,200
Singapore: SGD220
Taiwan: TWD5,000
United Arab Emirates: AED600
India: INR13,000
New Zealand: NZD250
Saudi Arabia: SAR600
Thailand: THB5,300
Sweden: SEK1,700
China: CNY1,100
Italy: EUR145
Spain: EUR145
France: EUR145
Belgium: EUR145
Germany: EUR145
Vietnam: VND3,800,000
Rest of the world: USD160

For orders under the shipping threshold, the following shipping costs apply:
United States: USD 40
Australia: AUD 60
Canada: CAD 55
Indonesia: IDR 620,000
United Kingdom: GBP 35
Hong Kong: HKD 215
South Korea: KRW 36,000
Malaysia: MYR 135
Philippines: PHP 1,600
Singapore: SGD 40
Taiwan: TWD 840
United Arab Emirates: AED 150
India: INR 3,500
New Zealand: NZD 60
Saudi Arabia: SAR 160
Thailand: THB 1,500
Sweden: SEK 480
China: CNY 280
Italy: EUR 40
Spain: EUR 40
France: EUR 40
Belgium: EUR 40
Germany: EUR 40
Vietnam: VND 950,000
Rest of the world: USD 40

*Free shipping is only available when the total purchase amount after the discount by any coupon used meets the required amount.

We use world-class courier companies like EMS, FedEx and DHL to ship products.

Unfortunately, we cannot deliver orders to PO boxes and military addresses.

Our customers typically receive their orders within 4-6 days of shipping. For more detailed estimated shipping days, please refer to the table below.

Area/Region	Estimated Shipping Days
Most East Asian countries and North America	4-5 days
Rest of World	5-6 days

*If the order was placed over a weekend, it will be processed the next business day, so it may take 1-2 more days to reach you.

You will receive a tracking number in the confirmation email sent at shipment.

We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid. Any such additional taxes will be calculated according to your specific address and itemized at checkout.

For any shipping inquiries or if you encounter any customs issues, don’t hesitate to contact us at ace@lingble.com. You can also chat with us live or leave us your email and a message in the “Chat with us” button found at the bottom left-hand side of the page.

Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request additional information or fees (via SMS or e-mail). We will do our best to assist you with any customs issues. Just reach out to us! We recommend you respond in a timely manner to avoid the shipment being returned to us. In such cases, you agree that you shall bear any return costs and reshipment costs. For more information please refer to our Terms & Conditions.

SHIPMENTS TO INDIA

In order to comply with Indian customs regulations, for all shipments into India, we will need the recipient to provide all required KYC (know-your-customer) documents (including Government-issued identification documents and address proof) to customs for clearance.

In particular, please make sure the recipient’s name and delivery address match with the recipient’s details in his/her personal ID during check-out.

After placing your order, please kindly reach out to our customer support via live chat. We will send you an e-mail with detailed information regarding the KYC documents required and assist you with customs clearance.

For more inquiries about KYC, please refer to this link:

DHL: https://www.dhlindia-kyc.com/forms/faq.aspx
FedEx: https://kyc.fedex.com/#/app-faq/0

We regret to inform our customers that ACE.,Co.Ltd. is unable to ship to the locations below at this time.

Afghanistan
Belarus
Congo
Crimea
Cuba
Iran
Iraq
Japan
Lebanon
Liberia
Libya
Moldova
North Korea
Russia
Somalia
Sudan/South Sudan
Syria
Tajikistan
Yemen
Zimbabwe

Service disruptions due to the situation in Ukraine

Please note that due to the situation in Ukraine, all international shipments to Russia are temporarily suspended until further notice.