Important Announcement: Temporary Site Closure & Email Address Change Due to Website Renewal

Dear Valued Customer,

Thank you for your continued support of ACE Global Online Store.

We are excited to inform you that we will be renewing our website to enhance your shopping experience. As a result, our website will be temporarily unavailable during the following period:

Temporary Site Closure Period

From April 24, 2025, 22:59 (PDT) to April 30, 2025, 23:59 (PDT) (tentative)

During this period, the website will be inaccessible, and you will not be able to place orders. We sincerely appreciate your understanding and cooperation during this time.

Important Information for Customers

• Urgent Orders: If you have any urgent orders, please place them by April 20, 2025, 23:59 (PDT).
• Account Check: To ensure a smooth experience after the website renewal, we encourage all registered members to log in and verify their account details in advance.
• Password Reset: After the renewal, your existing password will no longer work. You will need to create a new password. Detailed instructions will be sent to your registered email address.

⚠️ Order History Information:

Please note that due to the renewal process, some past order history may not be accessible. In such cases, recovery of this data may not be possible. We strongly recommend saving a copy of your order details (by keeping confirmation emails or taking screenshots) to avoid any inconvenience.

⚠️Temporary Suspension of Coupons

As part of the renewal, the following coupon services will be temporarily suspended:

🚫 Temporary Suspension of Birthday Coupons

Due to the renewal, birthday coupon distribution for newsletter members will be temporarily suspended, and the resumption date is currently undecided. We will inform you of the new distribution details once available. In the meantime, we will send an apology coupon to all affected customers. Please check your inbox.

🚫 Temporary Suspension of Review Coupons

Review and review coupons will not be available for use during the renewal period. For issued coupons, we will ensure that they are reactivated after the renewal.

Further details will be shared upon the reopening of the website.

Change of Email Address for Notifications

Along with the website renewal, our email address for notifications will also change. To ensure you continue receiving important updates, please check your email settings and allow emails from the new address:

New Email Address for Notifications: ace@acejpn.com

Current Email Address: ace@lingble.com (service will end on April 30, 2025, 23:59 (PDT)

Additionally, our new customer support contact email will be:

New Customer Contact Email: global.clientcare@acejpn.com

All future notifications will be sent from the new email address, so please update your email settings accordingly.

We are committed to providing you with an improved shopping experience following the renewal. We apologize for any inconvenience this may cause and greatly appreciate your understanding and cooperation.

Updates will be shared through our official social media channels and email newsletters.

Thank you for your continued support of ACE Global Online Store.

ACE Global Online Store Team